Customer Support

Possible causes:

• Device not powered on
• SIM card expired or no balance
• Poor GPS signal (indoor/underground)
• Server connectivity issue

Solutions:

• Check if LED is blinking (indicates power)
• Verify SIM validity and recharge if needed
• Move vehicle to open area for GPS signal
• Wait 5-10 minutes and refresh app

Possible causes:

• Device installed in shielded location
• GPS antenna blocked
• Urban canyon effect (tall buildings)

Solutions:

• Relocate device with clear view of sky
• Ensure antenna is not blocked by metal
• Location will improve in open areas

Possible causes:

• Relay not connected properly
• Wrong wire connection
• Relay fuse blown

Solutions:

• Verify relay wiring per installation guide
• Check if relay is connected to correct circuit
• Check and replace fuse if blown

Possible causes:

• Wrong username/password
• Account not activated
• App needs update

Solutions:

• Use credentials provided with device
• Contact support to verify account status
• Update app to latest version

Possible causes:

• Alerts not configured in app
• App notifications disabled on phone
• Alert thresholds set incorrectly

Solutions:

• Check alert settings in app
• Enable app notifications in phone settings
• Adjust alert thresholds (speed limit, etc.)

Possible causes:

• Loose power connection
• Vehicle battery issue
• Power wire connected to ACC instead of constant

Solutions:

• Check and secure all wire connections
• Test vehicle battery voltage
• Connect to constant 12V power source